You have the right to return the products you purchased from our e-shop www.pandoraartshop.gr (http://www.pandoraartshop.gr) without being obliged to let us know why you wish to return them. The refund must be made within 14 calendar days of receiving your order. In this case, we will refund you all the money received from you, including delivery costs, within 14 (four) working days of receipt of the products.
In order to qualify for a refund, the products you wish to return should not be used, be in perfect condition, in their original packaging (box, touch paper, airplane) and with all the contents of the original packaging, such as the certificate of authenticity of the artist accompanying the item. In addition to accepting the return of the product, it must be accompanied by the original purchase receipt (retail receipt or invoice) from the person who originally purchased the product and whose details are shown on the purchase receipt.
The return statement is sent by e-mail to info @ pandoraartshop, which will indicate your order code, personal details and contact phone number.
The cost of returning the goods is borne by the customer. We suggest you send the parcel by courier or registered. The company is not responsible for any loss or destruction of the products when shipped for return.
Note: If the buyer is an enterprise, returned goods are accompanied by a delivery note.
If you wish to change the returned product with another one of your choice, you will need to send an email to info@pandoraartshop describing your return request, indicating the code of the item you want to return and the code or codes of the products you want to buy and you will receive our immediate response. You have the option of choosing a new product of equal or highest value.
The cost of returning the product shall be borne by the customer.
Product refunds must be returned within 14 calendar days of receipt of your order.
In order to be eligible for the refund, the products should not be used, in perfect condition, in their original packaging (box, thin paper, bubble wrap) and with all the contents of the original packaging, such as the Artist's Certificate of Authenticity.
Also, to accept the return of the product, it must be accompanied by all necessary documents proving the transaction (retail receipt, communication form, and invoice).
The return of the item is only accepted if the Customer has previously paid out any amount that the Company has charged for sending the product to them. (See previous return case).
All product returns purchased from our online store must be made only to the business
19 Sotiros Dios, 185 35 Piraeus.
The right of withdrawal under Articles 4 and 10 of Law 2.251 / 1994 does not apply where the price of the products has been paid in a physical store and in addition the products have been omitted from the physical store as the sale is not considered to be a distance sale.
For any cancellation of the order (wholly or in part), you should immediately contact us via e-mail at info @ pandoraartshop or call 210 4181649. The order cancellation option is given until the time we notify you about the sending of your order and if proof has not already been issued. Any cancellation after this time period is impossible.