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Pandora Art

Terms Of Use

Read carefully the following conditions relating to the rights and obligations


The website  ( is an e- shop for the sale of products via the internet under the name PANDORA artshop based in Piraeus, 19 Sotiros Dios, 18500, email address  

and contact phone number 210 4181649.

The following terms and conditions will apply to the use of the e shop  




 Any user who enters and deals or makes use of the e-shop services is deemed to consent and accepts unconditionally the following terms herewith without exception. If a user does not agree with the terms, he / she must undertake to abstain from the visit and the use of the site, as well as from any transaction or use of the e-shop services.

The company reserves the right to modify or revise freely the terms and conditions of use of the e-shop and of the transactions whenever it deems it necessary, and undertakes to inform consumers about any change through the pages of this e-shop.

Each object is unique, like a real handmade piece. This is why the one you choose may be slightly different from the photo, and any small difference in size or color between the items of the same code is due to the artist's hand. By choosing the code, the customer accepts such small differences.



The business is committed to the accuracy, completeness and completeness of the information provided in the online store as regards the identity of the business and the transactions provided by the online store. The business, in good faith, is not responsible for electronic data entries made by error or oversight and is entitled to correct them as soon as it realizes their existence.



The site contains links to third-party websites.The inclusion of links from this site does not imply endorsement or support of their content.

Our e-shop is not responsible for the availability or content of these websites or for any damage or injury resulting from the use of their content.

Links are provided to facilitate the use of the e-shop and their use is not mandatory for the visitor-client. Users visit these websites at their sole responsibility.



The customer declares that the information provided by him during the use of the Site is accurate.

The customer is solely responsible for protecting the password on our site and in the event of loss or leakage, he/she must immediately notify us, otherwise our e-shop is not responsible for the use of the password by unauthorized persons. The customer undertakes to cover any damage to the business or affiliated companies from the use of this website and the customer's account by unauthorized individuals.



The business in the course of its transactions from the e-shop is not liable and has no obligation to compensate for any damage that the damage results from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but it informs the customer concerned on the basis of the available or non-availability details and undertakes, in the event of a change in the data, to inform customers in good time of the unavailability, this case shall not be subject to any further liability. The e-shop provides content (information, names, photos, and illustrations), products and services available through the website just as they have.

Under no circumstances will the business be liable civilly or criminally for any damage that a visitor to the e-shop or third party may suffer from, for reasons connected with the operation and use of the website or even the inability to provide services or products and / or information and / or any unauthorized third-party interventions in products or services and / or information made available through it.

The use of the site is at the sole responsibility of the visitor-client. We are not responsible for malicious third party intervention.



All content of the online store, including badges, signs, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of PANDORA and are protected under the relevant provisions of Greek law, European law and international conventions. Any copy, reproduction, publication, distribution, modification in any way all or part of a photograph, image, text, information, distinctive title, trademarks, and any content of the site without the written consent of the business is prohibited.


SECURE TRANSACTIONS e-shop uses SSL (Secure Sockets Layer), 128-bit encryption, the most powerful today for secure online transactions. This encrypts all of your personal information, including your credit card number, name and address, so that they cannot be read or altered when they are transferred on the Internet.

SSL is currently the standard on the web for the certification of web sites for network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information that is trafficked between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thus protecting personal data when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been corrupted during transport.

Our e-shop is not responsible for an organized attack by hackers to steal user's personal information. Even in this case, credit card users are guaranteed because the CVV of the cards is not stored in the system.



Necessary condition for the commencement of the transaction between us is the disclosure of some of your personal information. During the order, you will be asked for your full name, your home address, the address where you want to ship the products sold, the number of your landline or any other phone you want, which will be used for better service your e-mail address and if you choose to make purchases with a credit card, the number and expiration date.

The personal data of the customers are used under Law 2472/97 solely for the execution and proof of their orders and the provision of personalized services.
This data is not passed on to third party other than those required to complete your order (bank handlers, website maintainers, shipping companies).   

By submitting his or her personal data, the customer gives his / her consent to the storage and processing of his / her data by the business for the purposes of executing and proving his / her orders and providing personalized services.
The customer has the right to access every item he has submitted to our online store (access right Article 12 Law 2472/97).

The e-shop , by complying with the personal data protection principles provided by Greek and European legislation and related international agreements, will not make any unlawful and without your prior approval use. Our e-shop does not in any way disclose, disclose, sell, exchange, your personal information and the information that you trust us unless it is enforced by a Public Authority, subject always to the law.

The Customer has also the right of objection to the processing of the data concerning him (objection right Article 13 of Law 2472/97) and to request the correction, modification, completion or deletion of the data and information he has disclosed at, by completing the relevant online formor coming in contact with Amalia Panayotopoulos at 2104181649. If you choose to delete a piece of information, our e-shop will act to delete this information from its records directly. For the protection and security of the user, our online store will try to make sure that the person that makes the changes is in fact the same person with the user.



The information you provide on our site is subject to processing as defined in the "Privacy Policy" section. By providing your information and using this website, you declare that you are aware of our company's Privacy Policy and provide your consent to the processing of the information that you provide us. Furthermore, you declare that all information that you provide us is accurate and true.

Items that are stored, are divided in two domains:

  • Creating and maintaining a customer account in our online store in order to facilitate user roaming, direct ordering and tracking of orders. Stored data is strictly used for order execution.

Customer Account Data
First Name
Last Name
Birth Date
Address (possibly more than one)
Customer Orders
Order Amount
Purchased Products
Latest messages between customer/e-shop
Latest automated ordering messages
Latest Customer Connection
Abandoned Carts

  • Sending a message via the contact form where the customer enters his / her details in order for us to be able to answer his / her message.

Contact Form Data
Order Reference


We use encryption software to protect data handled by the Site. The decryption of your data is extremely strong and it is considered impossible .


Like most sites on the internet, we also use cookies in order for to identify the user and offer personalized services. More specifically, the page uses cookies _ga cookie, _gat_gtag and _gid through Google Analytics to track the mobility of the e-shop. Furthermore, an e-shop cookie is created which stores the items necessary for the proper operation of the e-shop. The items that are stored are as follows:

Cookies' Data Table
date_add The date and time the cookie was created (in YYYY-MM-DD HH:MM:SS format).
id_lang The ID of the selected language.
id_currency The ID of the selected currency
last_visited_category The ID of the last visited category of product listings
ajax_blockcart_display Whether the cart block is "expanded" or "collapsed"
viewed The IDs of recently viewed products as a comma-separated list
id_wishlist The ID of the current wishlist displayed in the wishlist block.
checkedTOS Whether the "Terms of service" checkbox has been ticked (1 if it has and 0 if it hasn't)
id_guest The guest ID of the visitor when not logged in.
id_connections The connection ID of the visitor's current session.
id_customer The customer ID of the visitor when logged in.
customer_lastname The last name of the customer.
customer_firstname The first name of the customer.
logged Whether the customer is logged in.
passwd The MD5 hash of the _COOKIE_KEY_ in config/ and the password the customer used to log in.
email The email address that the customer used to log in.
id_cart The ID of the current cart displayed in the cart block.
checksum The Blowfish checksum used to determine whether the cookie has been modified by a third party. The customer will be logged out and the cookie deleted if the checksum doesn't match.






Our e-shop has the ability to use cookies as part of the facility as well as the operation of the services through its website. Cookies are small files (textfiles) that are sent and stored on the user's computer, allowing websites such as to function seamlessly and without technical anomalies, collect multiple user options, identify frequent users, facilitate access to it and concatenation of data to improve the content of the site.

All transactions made through our e-shop are governed by the Greek law that governs e-commerce issues and the competent Courts are the Courts of Piraeus.



You have the right to return the products you purchased from our e-shop ( without being obliged to let us know why you wish to return them. The refund must be made within 14 calendar days of receiving your order. In this case, we will refund you all the money received from you, including delivery costs, within 14 (four) working days of receipt of the products.

In order to qualify for a refund, the products you wish to return should not be used, be in perfect condition, in their original packaging (box, touch paper, airplane) and with all the contents of the original packaging, such as the certificate of authenticity of the artist accompanying the item. In addition to accepting the return of the product, it must be accompanied by the original purchase receipt (retail receipt or invoice) from the person who originally purchased the product and whose details are shown on the purchase receipt.

The return statement is sent by e-mail to info @ pandoraartshop, which will indicate your order code, personal details and contact phone number.

The cost of returning the goods is borne by the customer. We suggest you send the parcel by courier or registered. The company is not responsible for any loss or destruction of the products when shipped for return.

Note: If the buyer is an enterprise, returned goods are accompanied by a delivery note.



If you wish to change the returned product with another one of your choice, you will need to send an email to info@pandoraartshop describing your return request, indicating the code of the item you want to return and the code or codes of the products you want to buy and you will receive our immediate response. You have the option of choosing a new product of equal or highest value.

The cost of returning the product shall be borne by the customer.

Product refunds must be returned within 14 calendar days of receipt of your order.

In order to be eligible for the refund, the products should not be used, in perfect condition, in their original packaging (box, thin paper, bubble wrap) and with all the contents of the original packaging, such as the Artist's Certificate of Authenticity.

Also, to accept the return of the product, it must be accompanied by all necessary documents proving the transaction (retail receipt, communication form, and invoice).

The return of the item is only accepted if the Customer has previously paid out any amount that the Company has charged for sending the product to them. (See previous return case).

All product returns purchased from our online store must be made only to the business

PANDORA artshop


19 Sotiros Dios, 185 35 Piraeus.

The right of withdrawal under Articles 4 and 10 of Law 2.251 / 1994 does not apply where the price of the products has been paid in a physical store and in addition the products have been omitted from the physical store as the sale is not considered to be a distance sale.



For any cancellation of the order (wholly or in part), you should immediately contact us via e-mail at info @ pandoraartshop or call 210 4181649. The order cancellation option is given until the time we notify you about the sending of your order and if proof has not already been issued. Any cancellation after this time period is impossible.



Our online store maintains the right to change prices without notice. The customer always pays the amount indicated on his order, even if the price is changed until the delivery date of the product.

In case of difficulties in executing the order (eg bad weather, strikes etc.) we will inform you by e-mail to indicate if you wish to complete your order.


All prices quoted include VAT (24%).



Choose product codes from the product catalog or product search and place them in your shopping bag.

Choose from the shopping bag (list of available products) the products you want to order.

You fill in the order details, such as the way of payment, the way of shipping (you choose whether the transfer of the items purchased will be done by courier or mail with a corresponding transport charge), the shipping address and the comments of the order.

Inspect the overall image of the order, accept the general trading terms and give the final order.

At each step of the above and for bug fixes before the order is placed, there is a BACK option next to the CONTINUE button.

Your orders are archived electronically and you can, if you wish, get acquainted with the content of your order.


1) Credit card - Debit card.

Payable with credit, debit and prepaid Visa, Mastercard, Maestro, American Express, Diners cards.

All payments made using a card are processed through Alpha Bank's "Alpha e-Commence" electronic payment platform and uses TLS 1.2 encryption with a Secure Sockets Layer (SSL) 128-bit encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.

2) Using the Master pass electronic wallet.

 Your credit card details are not accessible from our online store or stored in any way, so you need to re-register each time you use your credit card for transactions through this page.

If your credit card is in a different name than your shipping address, then you need to send a credit card holder's identity / passport image file to

3) With the reliability and security that PayPal offers. Confirmation of your payment via PayPal can take 1 to 3 business days and your order will be shipped the next business day.

4) Deposit into a bank account.

By transferring / depositing the total amount of your purchases, including shipping costs.

  Transfer costs between different banks are entirely charged to the client for both banks (OUR option).

You will execute the order if the net deposit amount appears in the following accounts


Account number: 256002002001720

IBAN: GR6101402560256002002001720


Account number: 5145088236587

IBAN: GR0901721450005145088236587


Account number: 189001916-04

IBAN: GR 1201101890000018900191604


Account number: 00260659610200962584

IBAN: GR 6802606590000610200962584

BENEFICIARY: Amalia Panayotopoulos


Our e-shop has contracted with Alpha Bank and allows cardholders to make purchases with interest-free monthly installments.

From 100 to 200 euros up to 2 interest-free monthly installments.

From 200 to 400 euros up to 3 interest-free monthly installments.

From 400 euros and up to 4 interest-free monthly installments.

For credit cards participating in the installment plan, click here.



By paying the price of your order when delivering the product to the chosen location. The charge is additionally charged and applies only to shipments within Greece.

By choosing this form of payment, it is necessary to register a fixed telephone to confirm the order.

NOTE: For special constructions and personalized gifts upon request (such as engraving on items), discounting your order is valid and no refunds are accepted.

You have the option to choose whether the payment of the products will take place by issuing a retail receipt or an invoice. The invoice is issued to companies or freelancers, provided they fill in the required fields in the course of their order.

The company reserves the right to reject any order. In this case, the total amount paid to the customer is refunded.


Our online store gives you the following ways of shipping the products you have indicated:


With the ELTA Courier 

ATTICA            4,00 euro (VAT included).

REST GREECE  5,50 euro (VAT included).

Delivery TIME with courier for Attica is 1-2 working days and 2-5 working days for the rest areas .

PAY ON DELIVERY 3,00Euro (VAT included) additional cost per DELIVERY ONLY FOR GREECE.

FREE SHIPPING COST for orders over 130,00 Euro only for Greece.


With the FPC .

1.Air transport : 22 Euro cost ( VAT included ).

   Delivery even the next day to the recipient's address.

   Delivery in 2-3 working days in remote areas.

   Online tracking (track & trace) of objects wherever they are.

2.Ferry transport : 10 Euro cost ( VAT included ).

    Delivery once a week.Shipped every Wednsday,arriving in Cyprus every Tuesday.

    Online tracking (track & trace) of objects wherever they are.

    Delivery in 7-8 working days in remote areas.

Payment on delivery service isn't valid in Cyprus.


FOR ABROAD (outside Cyprus).

With Hellenic Post.


ZONE 2 Other countries in Europe and the rest of the world.

Priority Airmail A - SIMILAR CHARGES.

The shipping cost is 7-10 working days for European Union.10-20 working days for Balkan countries and 20-30 days for the rest countries.

Delivery time depends on the shipping time you choose. Shipping are made daily except Saturdays, Sundays and public holidays.

The shipping cost for each destination as well as the total cost of your order can be seen in your shopping cart before proceeding with ordering.

Your order status, bill of lading number and shipping details are sent by e-mail. With the Barcode to be sent to you, you have the ability to track and search for your order at any time.

The order form shows the expected delivery date of the items you ordered.

 Calculation of shipping cost, depending on weight, dimensions, city or country is automatically made and appears during the ordering process.

Any customs duties and special taxes set by the customs authorities in countries outside the European Union are burdened by the recipients who will take care of the planned procedures. Our  e-shop cannot know the amount of these charges.

Payment on delivery service isn't valid in abroad.

In case of losing a parcel, the deadlines set by the Hellenic Post or the respective transport companies regarding the declaration of loss and the compensation are observed. The customer has 10 working days from receiving the shipping confirmation e-mail to declare his loss to the business. After this deadline, no statement will be accepted.

In the event that the customer declares a lost parcel within 10 days, the business undertakes to open a search folder. As part of this process, the firm is likely to ask the client for the various documents required to open the file. The customer should send these documents as soon as possible.

Finally, the shipping company gives the final response to the parcel search within 2 weeks at the latest. The answer may be: either that the parcel was found and in this case it is sent to the customer in accordance with the normal procedure or that there is a loss of parcel, in which case the company informs the customer and re-sends the product or compensates the customer accordingly with the customer's choice.

Upon delivery by the shipping company to the customer, each product must be inspected and any reservations recorded on the carrier's delivery note in case of partial or total damage. If the customer does not complain upon receipt of the parcel, this means that the parcel has been delivered in good condition and no ex-post request or complaint will be accepted by the company. If the customer wishes to complain to Hellenic Post or the courier, he/she will have to submit a written request to the shipping company within 3 working days of delivery. The request must be sent by registered post with acknowledgment of receipt.

Finally, any parcel that has not been requested by the customer and returned to the business is reimbursed with shipping costs.

In the event that the shipping company fails to deliver an unspecified parcel rather than the one intended for the customer, the customer must immediately inform the company by e-mail at for any mismatch between the product , quality, quantity) no later than 13:00 on the next working day after receipt of the package. After this deadline, it will not be accepted and the business will not be liable to the customer.

The shipped products are covered by insurance for damage or loss during transportation. The validity of such security ceases to exist once the product is delivered to the customer.

Any customs duties and special taxes set by the customs authorities in countries outside the European Union are burdened by the recipients who will take care of the planned procedures. Our  e-shop cannot know the amount of these charges.

The products to be shipped from the pandoraartshop e-shop are packed with great care and meticulousness. After receipt of the goods, the customer should carefully remove the packaging paper and protective materials, taking care not to damage the products.


Acceptance of these terms of use

The use of the Site is exclusive responsibility of the visitor - client . We are not responsible for any malicious third party intervention .
Visitors to the Site undertake not to harm others with malicious use of the Site and that we will not violate their privacy.
Visiting the website implies full acceptance of these terms of use.